Customer Support Intern
Company: Verb Education
Contract Duration: 6 Months
Location: Remote (with occasional in-person activities)
Remuneration: Ksh. 20,000 per month
About Verb Education & The CBC App
Verb Education is dedicated to transforming education in Kenya by empowering teachers and school administrators with innovative digital tools. Our flagship product, the CBC App, is a record-keeping and reporting tool that simplifies the Competency-Based Curriculum (CBC) implementation for schools. By reducing teachers’ administrative workload, enhancing school leadership oversight, and improving data-driven decision-making, the CBC App ensures better student achievement and a brighter future for education in Kenya.
About the Role
We are looking for a proactive and detail-oriented individual to join our team as a Customer Support Intern. The role involves assisting schools, teachers, and administrators in their use of the CBC App. You will be expected to communicate clearly, stay organized, manage multiple requests, and represent the company with empathy and professionalism. The ideal candidate is digitally fluent, reliable, and eager to learn.
Requirements
- Strong written and verbal communication skills.
- Organized, reliable, and consistent in communication.
- Familiarity with digital tools like Google Sheets, WhatsApp Business, and Trello.
- Patient, empathetic, and able to handle multiple requests at once.
- Professional etiquette when engaging with teachers, administrators, or colleagues.
- Proactive attitude and openness to feedback.
- Must own a fast and powerful laptop and smartphone.
- Must have access to a fast and reliable internet connection.
- Must have a quiet and comfortable place for remote work.
- Above all, be a decent human being.
How to Apply
We’re looking for someone who understands the role and can explain how they would approach it. Please submit a short video (3 to 5 minutes) introducing yourself and answering the following:
- Who are you, and why are you interested in this support role? (less than 30 seconds)
- Based on the description, how would you approach your weekly tasks?
- What strengths or experience make you a good fit for supporting schools and teachers using a digital tool? (less than 1 minute)
Record the video using your phone or computer (no editing needed). Upload it to Google Drive (or another cloud service) and include the viewing link in your application.
Then, email us:
- Your CV
- A short cover letter (max 300 words)
- Your video link (Note: Please test your link before sending to ensure it can be viewed)
Send all materials to support@cbcapp.co.ke. Use the subject line: Customer Support Internship Application – [Your Full Name]
Please Note: Submitting an application does not guarantee a response from Verb Education. All materials shared will only be used internally for recruitment purposes and will not be shared externally.
Join us in making Better Teachers, Better Schools, and Brighter Futures!
