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Frequently Asked Questions (FAQs)

Why can't I use the CBC App on my mobile phone?

The mobile compatible version of the CBC App is under development and shall soon be rolled out. 

Is the CBC App Government approved?

The CBC App is developed out of KICD curriculum designs which is a set of documents created by a Government agency. The CBC App simply offers an easier way to use the assessment rubrics that the curriculum designs offer. 

Can my data be seen by other schools?

The CBC App is designed to be managed through secure user logins. This means that only the authorised users can get to manage and view their own data and information. Besides this, the CBC App has a comprehensive data and privacy policy that schools agree with prior to commencement of their subscription. The policy offers strong protections to clients and clearly illustrates our responsibility towards data protection and privacy.

Can I use the CBC App without internet?

The CBC App requires an internet connection in order to work. However, the data requirements are very small, meaning that the process of assessing students and getting reports can be very cheap for most users. 

Is the CBC App approved by KICD?

The role of KICD is to advise the government on curriculum development, and implement policies towards curriculum development, while MoE draws up educational policies and strategies, and supervises their implementation. We, as partners in the private sector, then come in to provide solutions. Our CBC App used assessment rubrics exclusively derived from the curriculum designs.

KICD develops curriculum designs, then taken up by book publishers who interpret them into textbooks that require approval. Ours are not interpretations but the exact rubrics proposed in the curriculum design by KICD. This product is not for students but for teachers who are working professionals.

Are all the rubrics and learning areas included in the App?

The CBC App contains all the activities in all the sub-strands and strands in learning areas, and it covers all the learning areas from PP1 to Grade 5.

Are the rubrics differentiated to assess each learner based on their potential?

The CBC App offers teachers an opportunity to differentiate the assessment of their learners based on their potential. There is a feature that allows the teacher to change the rubrics, and thus appropriately assess learners at their capability level.

Why does the App only assess learners through rubrics?

Rubrics account for a huge chunk of formative assessments in CBC (approximately 70%). We chose to capitalize on this method because it allows teachers to make learning, per lesson or activity, meaningful; while essentially leading the learning and assessment forward to summative assessments.

But the main reason why we focused on Rubrics more is that it’s easiest to model rubrics into a score and based on research, Rubrics account for over 80% of the assessment that is done in CBC.

Based on our research, we found that most of the schools use rubrics the majority of the time. Hence to solve the problem for the majority we decided to use rubrics. However, we have factored in the other 8 assessment tools in our development roadmap.

How are the CBC scores and the % scores in student reports calculated?

The CBC App automatically generates the CBC scores resulting from the number of activities a learner is assessed in, and the performance level they attain. A performance of Exceeding Expectation (EE) attracts a CBC score of 4, Meets Expectations (ME) attracts a score of 3, Approaching Expectation (AE) attracts a score of 2, and Below Expectation (BE) attracts a score of 1. These scores are matched to the number of activities across sub-strands and strands to generate the CBC scores, which are then translated into more understandable percentages.

How do you cater to parents who do not understand CBC or the scores generated?

Parents need basic knowledge on CBC, which can be found in one of our courses, Understanding CBC. This will enable them to engage more effectively with learner’s learning and assessment, and understand the scores that their children post. They will also understand that CBC offers assessment and not examinations.

Do the CBC App reports allow one to view activities from the student report?

The CBC App generates as detailed a report as you request; learner information is broken down from the strand level to the sub-strand level to the activity level.

Can teachers and parents add comments to student reports?

This feature is being integrated within the App. Allowing teachers and parents to comment on these learner reports, allows more comprehensive and detailed feedback on learning.

Is it possible for the school to personalize their learners’ reports?

A school can get personalized learner reports with the school logo, rather than that of the CBC App. This is where the support team comes in.

Are reports only available in PDF formats?

Currently we have PDF because it’s a more secure format when it comes to report sharing.

What biodata is required in the teacher version versus the school version?

In the teacher version of the App, the biodata required is just the teacher’s name, phone number, grade, and grade name. In the school version of the App, we need clearance from the school to incorporate confidential information such as that of learners and their parents.

What assurance can you provide in regards to data security?

The CBC App does not provide access to any kind of personal data relating to any of its user accounts to third parties. This includes active, suspended, delegated, recovery state, or deleted accounts. Recommendation: Have parents access the App from their end, login, comment, and even print.

Who has rights over data uploaded?

The institutions have rights over their data. The privacy and data protection policy provides the specific mechanisms for all matters relating to data.

In case one ends subscription what happens to the data stored and how safe is the Data?

Upon reasonable requests, the data can be packaged and shared with the institution.
Terms and conditions are normally clear, the contract has provisions agreed upon by the two legal entities. We are fully aware of how sensitive this matter of data is, as we are well aware of the Data Protection Act.

What happens when a child/ teacher leaves the school?

When a child leaves, their data remains in the App, and can even be shared with the school they opted for. When a teacher leaves, she/he shall continue to be identified as the teacher that administered a specific assessment. Consequently, a school may fail to renew its annual subscription. After the end of a subscription period, Schools receive a 10-day grace period before the account is suspended. School accounts remain suspended for 60 days after the end of the subscription period. A School will continue to have access to its suspended account and can continue to use the CBC App’s report generation features to extract all the information they need from the data records they have kept using the CBC App. At the end of the suspension period, an account enters into a delegated state. A delegated state means that the school can no longer have access to the account until an account recovery fee is paid. The CBC App continues to keep all delegated accounts for 36 months, after which, the account is completely deleted from the CBC App database.

Who has rights of access to the system?

Registered Teachers and Schools are data controllers and authorized admins.

How many admins can there be?

The App allows unlimited admins and multiple logins.

Describe quality control as far as the App usage is concerned?

The CBC App is designed to give teachers the same powers they already exercise in the system they use. Thus, a teacher can assess learners and save their results pending submission, in case there are any changes to be made. Upon submission, teachers cannot change the results. However, we do have an active support team available to aid whenever the school encounters any issues in using our App. Where changes have to be made to student reports, the school legitimizes these changes, which are agreed to in official minutes that are sworn by a Commissioner of Oaths. The support team then make the required changes based on the instructions to make changes to the data, upon payment of a data record modification fee.

How does the company work around issues of material development?

VERB is working to avail resources and tools that help teachers in material development, such as the Schemes of Work.

Does the CBC App address the matter of advancement in grade levels?

CBC App reports make provision for learner transition and advancement into the next level. This is the correct way of doing transition reports. These learner transition reports can be integrated into the school’s LMS.

Why a Web App and not a Mobile App?

The CBC App was designed as a Web App based on many considerations such as design speed, ease of building the App, and the layout of features. However, due to the ease of accessing and using mobile devices, we shall eventually design the mobile version.

What happens if the system goes down?

We depend heavily on our servers since we do a lot of work that’s dependent on them. In case of an unforeseen issue, we promise 99% uptime in our terms and conditions.

Is it possible to customize the app to fit our institution?

Upon request, we can customize some features to better suit the institution e.g. branding of the reports.

Addition of new entities e.g. Creative performance arts, can a new template be generated?

It can be generated upon request if it’s not listed in the current template.

Lack of enough Laptops/ Desktops as per user numbers.

A school can use 1 machine since rubric assessments aren’t done every day.

Can your App integrate with other systems/Apps?

Our focus is on formative assessment most of these other Apps tend to do summative assessments. However, in principle, yes, we want to integrate with everyone we can integrate with. Nevertheless, integration is a journey because it involves a lot of sensitivity due to the huge amount of data being dealt with. Consider – an App like Mizizi has a lot of data recorded on it like student records – school fees, transportation, meal plans etc. How does it integrate with our data? That being said, we have only started selling the CBC App this January so as more of these requests are made, we shall include integration into our development roadmap (a development roadmap is – what we intend to build).

Call: 0718 593 059

For all enquiries and to book demonstrations

Email: support@cbcapp.co.ke

For all written communication

Office

2nd Floor, GA House, Ralph Bunche Road, Nairobi.